Introduction

At FansFrame ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

Name and email address
Workspace name and URL
Payment information (processed securely through third-party providers)
Profile information and preferences
Communication preferences
Email address provided for beta access or waitlist registration

User-Generated Content

When users submit content to your campaigns, we collect and store that content on your behalf, including images, videos, and metadata.

Automatically Collected Information

When you use our services, we automatically collect:

Device information and identifiers
IP address and location data
Browser type and version
Usage data and analytics
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process your transactions and manage your account
Send you technical notices and support messages
Respond to your comments and questions
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues and fraud
Comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize us to share information

AI Content Processing

Submissions to campaigns may be processed by third-party AI providers (such as Anthropic and OpenAI) for automated content moderation. When this occurs:

Only the submission content and associated metadata are sent for analysis - not personal identifying information beyond what is contained in the submission itself
AI providers are contractually bound to not retain or use submitted data for training their models
AI moderation results are stored within our platform and are subject to human review by campaign administrators

Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

Encryption of data in transit and at rest
Regular security audits and assessments
Access controls and authentication
Secure data centers with physical security

Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request access to your personal information
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Objection: Object to our processing of your data
Withdrawal: Withdraw consent where processing is based on consent

GDPR & POPIA Compliance

We are committed to complying with the General Data Protection Regulation (GDPR) and the Protection of Personal Information Act (POPIA). We process personal information lawfully, fairly, and transparently.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 30 days.

Cookies

We use cookies and similar tracking technologies to collect and track information about your use of our services. The cookies we use fall into two categories:

Essential Cookies

These are required for the platform to function and cannot be disabled. They include:

Session cookies to maintain your login state
CSRF tokens for form security
Cookie consent preference storage

Analytics Cookies

These help us understand how visitors interact with our platform. They are only loaded after you provide explicit consent through our cookie consent banner. We use:

Google Analytics: Tracks page views and user behaviour with IP anonymisation enabled
Microsoft Clarity: Records session heatmaps and interaction data to help us improve the user experience

You can withdraw your analytics cookie consent at any time by clearing your browser cookies and revisiting the site, or by adjusting your browser's cookie settings. Essential cookies cannot be disabled as they are necessary for the platform to operate.

Children's Privacy

Our services are not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]